We recently had our 2008 Ford F150 in for body repair again. I wanted to take the time to contact you and inform you as to our satisfaction of customer service and quality of repair as we had several issues the last time we used Davis Pontiac in September of 2009.
I must first tell you that Mr. Mike Hedema was absolutely fantastic to deal with. As I work away from home, I had spoke with Mike over the phone twice I believe. Everything he and I discussed was dealt with and extremely friendly and showed genuine interest in the job at hand. He also dealt with my wife when she brought the vehicle in for an estimate. She said he was great. Let me assure you that she is not easily impressed, and she had nothing but great things to say about Mike. He covered all items with her including a replacement vehicle and ensuring that her convenience would not be compromised. When my wife delivered the vehicle, she was treated very diligently and a replacement truck was running and waiting for her.
Next, the quality and timeliness of the work done was phenomenal. The staff in the body shop should be commended on the level of the work they do. My truck looks brand new. I tried my best to find fault with the work done, and … well it is perfect. Also, my wife was most impressed with the cleanliness of the vehicle. When she picked it up, it was cleaner than the day we bought it.
I can’t thank you, Mike, and the rest of your amazing staff enough. As a family man who works away and is seldom home do deal with these types of things personally, let me say that it is very reassuring to know that with all the stress that goes along with being away, my wife and I didn’t have on ounce of stress or worry in regards to this. Thank you so much again. Job well done!!!